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Because digital files are delivered instantly, purchases are generally non-refundable once downloaded. We will refund or replace in these cases: [duplicate payment for the same order], [file is damaged and we cannot provide a working copy], [payment deducted but order not delivered within X days]. Write to [support email] within [X] days with your order number. Approved refunds are returned to the original payment method through Easebuzz; bank processing times may apply.